Customer Quality Engineer

Job description:

SUN’s QM liaison is responsible to establish and ensure compliance with customer quality requirements and company quality policies and procedures. This includes handling internal and external quality requirements.

Required skill set:

  • Diligent, self-motivated and collaborative attitude
  • Strong understanding of quality principles and tools (FMEA, 8D, PPAP, APQP, SPC, AQL, DOE, MSA)
  • Select, interpret and evaluate problem solving tools (Pareto charts, cause and effect diagrams, histograms, etc.)
  • Good understanding of ISO 9001, beneficial to have audit experience 
  • Analytical problem solving skills
  • Statistical method background 
  • Flexible and able to travel as needed
  • Good communication and organizational skills

Preferred skill set:

  • Bachelor’s degree in mechanical, industrial, engineering or corresponding experience in the automotive industry
  • Certified as a CQE 
  • Previous experience as a liaison to the customer (5 years minimum)
  • Knowledge of customer requirements and standards
  • Experience in handling escalated quality customer complaints 
  • Experience or knowledge of quality assurance and quality management systems
  • Good PC application skills (MS Office)
  • Training experience


  • Maintain good customer relationships while ensuring that customer quality requirements are being met
  • Investigate customer specific requirements and its application to the organization
  • Visit the customer in order to take care of the customers satisfaction (if needed)
  • Help drive permanent resolution of production quality issues. 
  • Assist in the planning, organizing and monitoring the effectiveness of quality training (if needed)
  • Forward looking guidance for the organization in regards to Quality Management trends at the customer
  • Train the organization in regard to QM tools and customer expectations

Position will reside in Sarasota, FL. Sun Hydraulics offers competitive salaries, an outstanding benefits program, including a matched 401(k) and ESOP plan and is located in beautiful Sarasota, Florida. Our team based work environment is dynamic, flexible and results oriented. Sun is an Equal Opportunity Employer. US Citizenship or Permanent Resident Card is required.